From A for arrival to Z for Zones

You can find useful information about your holiday below. Please do not hesitate to contact us directly if you have any questions, we will be happy to advise you!

Binding booking

Your booking becomes binding after your written booking order and our written reconfirmation.


The prices are per person and night including a rich gourmet breakfast. The prices depend on the category and current occupancy.

We offer a 30% discount on the room rate for a 3rd and each additional person.
If the rooms are not used according to the standard occupancy, a surcharge or a flat rate will be charged.

Local tax

In South Tyrol, an additional local tax of 3,50 euros per person and night is charged. This is not included in the room price.


Your room is ready for occupancy from 3:00 p.m. On the day of your arrival. Please inform us if you intend to arrive after 7:00 p.m. On the day of departure, we kindly ask you to vacate the rooms by 11:00 a.m. 


We charge 40% of the total price as a deposit.

Payment options

The hotel bill can be paid on departure in cash, or by debit or credit card.

Cancellation conditions

In the event of cancellation, please inform us in writing in good time.

  • Up to 4 weeks before arrival free of charge
  • For cancellations between 4 weeks and 11 days prior to arrival, we charge 40% of the booked holiday price.
  • For cancellations between 10 days before the start of the holiday and the day before arrival, we charge 70% of the booked holiday price.
  • In case of no-show or early departure, 100% of the travel price will be charged.

Special occasions

We would be happy to provide you with a beautiful bouquet of flowers, prepare a surprise for you in your room upon arrival or help you organise your special event. Please speak to our reception about this: +39 0473867000


Choose your favourite dish from our bistro menu from 12:00 a.m. to 2:00 p.m. (for a fee).

Holidays with your dog

You can bring your dog on holiday with you upon request for a surcharge of € 30 per day (without food).

Please understand that your four-legged friend does not have access to the swimming pool, the sauna and SPA area, the sunbathing lawn and the dining rooms. 

The following room categories can be booked with a dog: Garden Suite, Garden Apartments.